Resolve the call, or hand it over cleanly

Hexta Engage support agents answer order, delivery, appointment, and account questions, then transfer with context when the issue needs a person.

Contain

Status and booking stay on the agent.

Context

The human receives the transcript and the failed step.

Measure

Containment only counts when the customer is done.

List the intents that are safe to finish without a person.

Write the transfer reasons.

Connect the system of record.

Review contained calls for wrong answers, not just volume.

Ready to outperform your best caller?