Catch what breaks before the number does

Hexta Engage scores every conversation for disclosure, objection handling, compliance language, and whether a next step was confirmed.

Audit

Disclosure, conduct, offer accuracy, and outcome capture are scored on the same rubric.

People

AI reviews the full volume. Humans review the calls that move the metric.

Action

Failures show up in the campaign, not in next month's review.

Lock the rubric with your compliance team.

Sample the first live week by hand.

Turn repeated misses into prompt and routing changes.

Keep compliance language out of the optimisation loop.

Ready to outperform your best caller?