Hexta Engage agents listen while the person is still speaking, switch language mid-sentence, and complete the next step: a qualified lead, a booked appointment, or a payment commitment.
Listen
Intent while they speak
The agent works out intent before the caller finishes, including code-switched Hinglish and Taminglish.
Remember
Shared memory
Context carries across the call, WhatsApp, SMS, and the in-app assistant so the lead never starts cold.
Hand off
Human when needed
Complex conversations warm-transfer to a person with the transcript and the reason attached.
01
Fix the outcome and the success metric before any agent is built.
02
Train on your calls, knowledge base, and offer rules.