Hexta Engage

Outcome-driven voice AI agents for E-Commerce

Confirm orders, recover abandoned carts and handle returns over WhatsApp, SMS and voice, for D2C brands and marketplaces.

W

WhatsApp, Bloom & Co.

Order #A1920, cash on delivery

Online

Bloom & Co.

Hi Emma, can you confirm your order of 2 linen shirts, $86, to 12 Oak St, Austin?

Emma Wright

Yes, that is right.

Bloom & Co.

Thanks! Would you like to pay now with a card and get free shipping?

Emma Wright

Sure, send the link.

Abandoned carts, today

Recovered

Carts recovered

214

Revenue

$18,760

25%

Fewer returns

18%

Carts recovered

70%

Support calls resolved

Built on and connected to the platforms you trust

Real calls from live campaigns

English

Abandoned cart recovery

Play recording

English
Spanish

COD order confirmation

Play recording

English

Return pickup scheduling

Play recording

Spanish

Order status

Play recording

English

Loyalty upsell

Play recording

Results from teams like yours

Read how companies run voice AI in production.

The complete engagement stack for e-commerce

Lead intelligence

Prioritization, spam checks and smart scheduling before the first dial.

Humanoid AI agent

Natural voice agents that handle interruptions and switch languages.

Omnichannel engagement

Call, WhatsApp, SMS and email, all on one shared memory.

Quality monitoring

Every call scored, with human review where it matters.

ROI optimizer

Spend shifts to the sources and scripts that convert.

Voice of customer

Objections and intent themes from every conversation.

Control tower

Live campaign health, alerts and audit trails in one view.

Built different from every other voice AI vendor

Capability
Hexta Engage
Typical voice AI vendor
Focus

Built for e-commerce outcomes, from first contact to renewal

Generic bots and self-serve tools

Scale

Millions of calls a month in production

Pilot-stage deployments

Performance

Fewer returns and more recovered carts

Generic reminders with low response

Channels

Voice, WhatsApp and SMS on one memory

One channel at a time

Speech models

Tuned on real US phone audio, accents and noise

Trained on studio or public data

Built for regulated industries

Consent and opt-outs are honored on every channel.

SOC 2 Type II

Encrypted data

TCPA

GDPR

CCPA

Seamless integration with your existing stack

Connect your store and helpdesk so every order event can start a conversation.

Commerce

Shopify

Magento

BigCommerce

Support

Zendesk

Gorgias

Freshdesk

Telephony

Twilio

Five9

Genesys

Custom

Webhooks, REST API and SFTP for anything else

Español
中文

Your shoppers speak more than English

English plus 40+ languages, with native accents. Switches mid-call when the customer does.

Tiếng Việt
Tagalog
한국어
Français
Português

Frequently asked questions

Confirm orders, recover carts, schedule returns and answer order questions.

Yes. Voice, WhatsApp and SMS share one customer memory.

Confirming orders and addresses before shipping cuts returns and failed deliveries.

Shopify, Magento, BigCommerce and others.

Yes. It scales instantly with order volume.

Most stores launch within two weeks.

See Hexta Engage on your own leads

Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.