Answer every call on the first ring, resolve routine requests end to end and hand the rest to your team.
Support line
Caller
Reason
Wait
Outcome
Karen White
Order #48213
Where is my order
0s
Daniel Young
Account
Reset password
0s
Megan Hill
Billing
Refund over $500
0s
Paul Adams
Order #48230
Change address
0s
Handoff: Megan Hill
Refunds over $500 need a person. Transferred to Jamie with the order, the reason and the call summary.
Customer rating
5 / 5
Wait time
Calls fully resolved
Lower support cost
Coverage
Built on and connected to the platforms you trust
Fast answers, real actions and clean handoffs, on every channel.
Every call is answered instantly, day or night, at any volume.
Updates addresses, reschedules and issues refunds through your systems.
Identity checks run before any account detail is shared.
Answers come from your help center and policies.
Frustration is spotted early and calls are routed to a person.
Your team gets the transcript and the reason before they say hello.
Voice, WhatsApp, SMS and chat share the same customer history.
Each answer uses the customer’s orders, plan and past conversations.
Linda Walsh
Plan
Premium
Last order
#4821
Open tickets
None
Prefers
Text updates
Answer
Follow-up
Priority
Voice
Language
Personalized workflow
Built from your help center and past tickets
Confirm the order ships today
Text the tracking link
Close the ticket in your helpdesk
Playbooks for the questions your customers ask most.
Real campaigns, real numbers. Read the full stories.
Wait time
Minutes on hold
Answered on the first ring
Hours
Business hours
24/7
Peak days
Long queues
Scales instantly
Consistency
Varies by agent
Same policy every time
After-call work
Manual notes
Ticket updated automatically
Cost per call
High
A fraction
Your customer data stays protected, audited and under your control.
Independently audited controls for security and availability.
AES-256 at rest and TLS 1.2+ in transit for every call, transcript and record.
BAAs, PHI redaction and access logs for healthcare teams.
Consent, opt-out and calling-hour rules built into every campaign.
Connect your helpdesk, order system and CRM, so the agent can look things up and take action.
Zendesk
Salesforce Service Cloud
Freshdesk
Intercom
Shopify
ServiceNow
Gorgias
Custom API
Order status, billing questions, address changes, bookings, returns and other routine requests.
It transfers the call to your team with the transcript and the reason, so nobody repeats themselves.
Yes. It answers 24/7, including weekends and holidays.
It is trained on your help center, policies and past tickets, and you approve what it can say.
Zendesk, Salesforce, Freshdesk, Intercom and others, or any system through our API.
Most teams go live with their top call reasons within two weeks.
Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.