Hexta Engage

Outcome-driven voice AI agents for Logistics and Quick Commerce

Confirm addresses, cut failed deliveries and onboard drivers faster, for carriers, 3PLs and same-day delivery.

Today's deliveries, Chicago

Route 14

Order

Address check

Window

Status

#58120

Lisa Baker

Confirmed

10-12 AM

Out

#58127

Mark Evans

Gate code added

12-2 PM

Out

#58133

Amy Collins

Moved to Fri

Fri

Rescheduled

#58140

Joe Turner

Confirmed

2-4 PM

Out

WhatsApp: Mark Evans

Confirmed

“Gate code is 4471, leave it at the side door please.”

Failed deliveries today

1.8%

40%

Fewer failed deliveries

5x

Faster driver onboarding

24/7

Customer updates

Built on and connected to the platforms you trust

Real calls from live campaigns

English

Address confirmation

Play recording

English
Spanish

Delivery rescheduling

Play recording

Spanish

Driver onboarding

Play recording

English

COD confirmation

Play recording

English

Missed delivery follow-up

Play recording

Results from teams like yours

Read how companies run voice AI in production.

The complete engagement stack for logistics and quick commerce

Lead intelligence

Prioritization, spam checks and smart scheduling before the first dial.

Humanoid AI agent

Natural voice agents that handle interruptions and switch languages.

Omnichannel engagement

Call, WhatsApp, SMS and email, all on one shared memory.

Quality monitoring

Every call scored, with human review where it matters.

ROI optimizer

Spend shifts to the sources and scripts that convert.

Voice of customer

Objections and intent themes from every conversation.

Control tower

Live campaign health, alerts and audit trails in one view.

Built different from every other voice AI vendor

Capability
Hexta Engage
Typical voice AI vendor
Focus

Built for logistics and quick commerce outcomes, from first contact to renewal

Generic bots and self-serve tools

Scale

Millions of calls a month in production

Pilot-stage deployments

Performance

Fewer failed deliveries and faster onboarding

Notifications nobody answers

Real time

Calls triggered by live order events

Batch messages once a day

Speech models

Tuned on real US phone audio, accents and noise

Trained on studio or public data

Built for regulated industries

Customer and driver data is protected and every call is logged.

SOC 2 Type II

Encrypted data

TCPA

GDPR

CCPA

Seamless integration with your existing stack

Trigger calls from order and route events in your TMS.

Logistics systems

Onfleet

ShipBob

Oracle TMS

CRMs

Salesforce

HubSpot

Zoho CRM

Telephony

Twilio

Five9

Genesys

Custom

Webhooks, REST API and SFTP for anything else

Español
中文

Your customers and drivers speak more than English

English plus 40+ languages, with native accents. Switches mid-call when the customer does.

Tiếng Việt
Tagalog
한국어
Français
Português

Frequently asked questions

It confirms addresses and time windows before dispatch and reschedules when needed.

Yes. It screens applicants, collects documents and books orientation.

Calls can be triggered instantly by order, route or delivery events.

Yes, and it flags orders that are unlikely to be accepted.

Onfleet, ShipBob, Oracle TMS and others through our API.

Within two weeks for a first use case.

See Hexta Engage on your own leads

Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.