Hexta Engage

Outcome-driven voice AI agents for Travel and Tourism

Turn inquiries into bookings, confirm trips and handle changes, for airlines, hotels, tour operators and OTAs.

S

SkyWay Travel

Trip change, booking HX7Q2

Online

Natalie Cruz

My flight to Denver got canceled. Can I leave tomorrow instead?

SkyWay agent

Sorry about that, Natalie. I found a 9:40 AM nonstop tomorrow, no change fee. Book it?

Natalie Cruz

Yes please, and keep my aisle seat.

SkyWay agent

Done. Seat 14C is yours and your hotel check-in is moved to tomorrow.

New itinerary

Rebooked

ORD to DEN, Fri

9:40 AM CT

Hotel

Moved to Fri

30%

More bookings

24/7

Trip support

50%

Lower contact center cost

Built on and connected to the platforms you trust

Real calls from live campaigns

English

Package inquiry

Play recording

English
Spanish

Booking confirmation

Play recording

English

Flight change

Play recording

English

Hotel upsell

Play recording

Spanish

Abandoned booking

Play recording

Results from teams like yours

Read how companies run voice AI in production.

The complete engagement stack for travel and tourism

Lead intelligence

Prioritization, spam checks and smart scheduling before the first dial.

Humanoid AI agent

Natural voice agents that handle interruptions and switch languages.

Omnichannel engagement

Call, WhatsApp, SMS and email, all on one shared memory.

Quality monitoring

Every call scored, with human review where it matters.

ROI optimizer

Spend shifts to the sources and scripts that convert.

Voice of customer

Objections and intent themes from every conversation.

Control tower

Live campaign health, alerts and audit trails in one view.

Built different from every other voice AI vendor

Capability
Hexta Engage
Typical voice AI vendor
Focus

Built for travel and tourism outcomes, from first contact to renewal

Generic bots and self-serve tools

Scale

Millions of calls a month in production

Pilot-stage deployments

Performance

More bookings from the same inquiries

Slow replies, lost travelers

Peak seasons

Scales instantly for holiday rushes

Long hold times

Speech models

Tuned on real US phone audio, accents and noise

Trained on studio or public data

Built for regulated industries

Traveler data is protected and payment details are never taken by voice.

SOC 2 Type II

Encrypted data

TCPA

GDPR

CCPA

Seamless integration with your existing stack

Connect your booking engine so the agent can check and change trips.

Booking systems

Sabre

Amadeus

Cloudbeds

CRMs

Salesforce

HubSpot

Zoho CRM

Telephony

Twilio

Five9

Genesys

Custom

Webhooks, REST API and SFTP for anything else

Español
中文

Your travelers speak more than English

English plus 40+ languages, with native accents. Switches mid-call when the customer does.

Tiếng Việt
Tagalog
한국어
Français
Português

Frequently asked questions

It answers inquiries, confirms bookings, handles changes and recovers abandoned bookings.

Yes, when connected to your booking engine, within the rules you set.

Yes, 24/7, across time zones.

Sabre, Amadeus, Cloudbeds and others through our API.

Yes, 40+ languages for international travelers.

Usually within two weeks.

See Hexta Engage on your own leads

Book a 30-minute demo. We will run a live call, WhatsApp and SMS flow on your use case.